With the rapid development of e-commerce, physical retail enterprises have become increasingly weak. According to relevant statistics, the reasons for the decline of physical retail sales, in addition to the changes in people's shopping patterns, similar products, mismatched supply and demand, high operating costs, extensive management, etc. are also important factors for the decline. Therefore, retail companies urgently need to use new technology to change this dilemma. Chainway can help enterprises achieve strict supervision and control over the orderly flow of key commodities in the distribution network, improve the channel management level and after-sales service efficiency of enterprises, which can avoid channel risks, protect enterprises and ensure efficient operation of the chain.
Chainway RFID anti-counterfeiting system based on RFID technology, attaches an RFID electronic tag to each product, then collects data through the handheld device (PDA). In the database of the background monitoring center, it can be queried by dealers and end users, and the software can read the detailed information about the goods. The company puts a unique RFID tag on each product, including the product name, specification information, production information, serial number, sales information, etc. The RFID electronic tag can record the sales area of the more detailed product. Through the identification of this information, it is possible to solve the problem of serial goods that barcodes cannot be completed once and for all.
Anti-smuggling inquiries: For different price strategies of enterprises in different markets, in order to prevent stockpiling, companies can set market segments when writing labels, once local channel dealers discover that other sub-distributors are selling in the region, it is easy for a handheld device (PDA) to find out which channel the product is sold.
Sales anti-channel management: By combining RFID technology with invoicing software and enterprise wide-area network, distribution companies can achieve comprehensive, effective and safe management and monitoring of the entire process of merchandise distribution. And further obtain data on commodity warehousing, logistics, sales, and payment, and provide statistical information, data, and reports for business decisions of the company headquarters.
Commodity anti-counterfeiting: The system first implements the anti-counterfeiting function of the RFID address code. The address code is globally unique and cannot be copied. The logistics of each tag is recorded in the database. The forged barcode has no database record, and it is easy to be checked by the system and automatically alarmed.
User inquiry: Through the mobile phone or webpage, you can find out the manufacturer, production date, procurement channel, whether it is a salable product.
After-sales service: After scanning the RFID electronic tag, the after-sales service department obtains the information such as the source and attribute of the product stored in the tag, so as to carry out comprehensive and strict identification and confirmation of the repaired goods, so as to ensure that the interests of the company are not damaged and effectively improve customer service quality. When the product has quality problems, or the end user gives feedback, the system can provide voice feedback channels such as voice calls, emails, and WEB. After receiving the report, the after-sales service center records and handles them accordingly.
In addition to the above functions, it can also provide sufficient data information for subsequent systems. For example, CRM (Customer Relationship Management), product end-to-end lifecycle quality status, full traceability management, dealer management and so on.
