In the era of big data, an efficient information management model has gradually gained popularity in all walks of life. For retail enterprises, how to ensure the customer service experience in the complicated sales of goods, and improve work efficiency and reduce operating costs, has become a major challenge for retail enterprises.
Retail companies currently face a series of problems in their operations. For example, when the customer is inquired about the product-related information, the process is cumbersome and slow, as a result, the customer experience is poor; the variety of products to be sold is completed by the manual or barcode reader, the workload is heavy, it is easy to make mistakes; The statistics of sales data are completed by manual input, which is inefficient and error-prone. The sales data cannot be timely reported to the manager. This series of problems have seriously affected the development of the enterprise.
Based on an analysis of the market and our industry experience over the years, we have launched a complete set of intelligent retail solutions for retail companies. The solution is based on the application of Chainway handheld PDA. Its rich functions and powerful performance can easily respond to the high-intensity and high-frequency information data collection which meets the needs of various fields in the retail industry and realize the transparency of all links in the retail industry. It optimizes customer service experience and enhances corporate competitiveness.
With introducing the barcode scanning technology into the management of retail enterprises, Chainway integrated the application of barcode electronic tags, and realized the intelligent operation of goods in and out of the warehouse operation, goods inventory, order sorting, etc., the staff only need to scan through the handheld PDA. Barcode information can be used for fast and accurate information collection and comparison of goods. It greatly improves the efficiency and accuracy of store product inquiry, management, stock-taking, commodity sorting, etc., and improving customer service level.
Sales management: Realize the input, cancellation of sales data, and return management. Provide sales data processing functions for today and yesterday, and can change the error data. At the same time, it provides data merge function, which can merge data into a wireless function collector, and then upload the data to the headquarters.
Smart shopping guide: PDA automatically identifies the jewelry label information, then you can get all the pictures and text information corresponding to the jewelry in real time, as well as the unique story of the exhibit, responding to customer needs in the first time.
Stock-taking: The intelligent PDA realizes the efficient inventory of the store counters, the number of categories is clear, the visual management of inventory, greatly improve the efficiency of the operation and the feedback speed of the supply chain.
Member management: Inquiry, entry, modification of member information, member transfer and other functions can be realized. Member information can be transmitted to the headquarters to realize unified management of members.
Effects
• It significantly improves the speed and accuracy of inventory work.
• Realized intelligent receiving and delivery, free from manual operation. It makes the sorting process more automated and intelligent, which promotes the high-speed operation of goods distribution and ensures timely replenishment of goods.
• Managers can dynamically understand the front-end sales status and order data of chain stores in real time, so as to facilitate timely sales decisions and adjust sales strategies.
• Help the headquarters to strengthen the unified management of each store and improve the overall service quality and brand image.
