Ticket Checking Management in Hong Kong Mass Transit Railway

Background
Hong Kong Mass Transit Railway (MTR) stands out for its safety, reliability and good service. To hold or even enhance this strength, MTR works with Chainway to introduce handheld terminals into the ticket checking system.
 
Challenges

• Traditional way to check tickets was slow, inefficient and of high labor cost. Both MTR and passengers did not find satisfaction in this process.

• Traditional way to check tickets was hard to identify fake tickets, which may cause losses to the company.

• It was difficult to analyze and manage ticket data.

 
Solutions
Chainway customizes C5000 based on MTR's need. More functions are added in the C5000 PDA, and the appearance design is more ergonomic. This special PDA is applied in ticket checking of first-class coaches and in ticket managing of second-class coaches. Data statistics will be automatically ran on the PDA and the result will be sent to the ticket management system through Wi-Fi.
 
Applications
 
Ticket Checking
The ticket-inspector uses PDA to scan the ticket, and the PDA will inform the inspector if the ticket is valid or not via a voice or text prompt.
 
Data Statistics
Intelligent data analysis on PDA is more accurate and fast than manual calculation.
 
Ticket Management
The ticket-inspector can inquire and update the latest ticket data on the PDA via Wi-Fi to the ticket data base. Real-time ticket management can be realized.
 
Effects

• PDA helps MTR to realize an intelligent ticket checking. Operational efficiency is raised.

• Shortened ticket checking time improves passengers' satisfaction.

• In the same period of time, more passengers will get on the train because of ticket checking shortening. More revenues will be brought to MTR.

• The traffic flow is more fluent. Less workforce is needed to maintain the passengers order.

 
PDA Configuration
P/N: C5000
Functions: PSAM, Wi-Fi, Customized card reading module, Keyboard area transformed into card reading area, Upside-down screen